Entry Senior

Field Dispatcher

About This Career

Field Dispatchers process and transmit information and instructions to coordinate the activities of oil and gas vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment. They ensure all the necessary resources and personnel are ready to go at the right place and time, whether it be an oil or gas well site or equipment storage yard. While they begin with a plan, Field Dispatchers can adjust quickly to accommodate any unexpected changes and still meet contractual obligations.

Field Dispatchers require a deep understanding of the operation being conducted, as well as a solid knowledge of equipment and personnel requirements, regulatory specifications and company procedures, to ensure that resources are used efficiently and effectively, regardless of changing circumstances in the field. They also maintain close relationships with third-party vendors, rental/leasing companies, sub-contractors and their own operating divisions to do their jobs effectively. 

Education: A high school diploma (or equivalent) is typically required.

Employment: This occupation is found in both onshore and offshore environments and is typically employed in the oil and gas services sector of the oil and gas industry.

Example titles: Oilfield Dispatcher, Equipment Dispatcher, Operations Dispatcher

Work Activities
Applying Health and Safety Principles
Providing accurate accident, safety and various other related reports as required.
Communicating with Persons Outside Organization
Liasing between field operations and clients to ensure smooth operations.
Overseeing all communications within specifically assigned territories.
Confering with customers or supervising personnel to address questions, problems or requests for service or equipment.
Communicating with Supervisors, Peers or Subordinates
Relaying work orders, messages or information to or from work crews, supervisors or field inspectors using phones or two-way radios.
Coordinating the Work and Activities of Others
Dispatching field maintenance crews/repair teams as required.
Coordinating PO’s, dispatch and billing for all 3rd party vendors/contractors involved in operations.
Maintaining up-to-date status and location information for all equipment.
Documenting/Recording Information
Ensuring maintenance records for equipment are up-to-date.
Completing job sheets, daily reports and logs for ongoing operations.
Recording and maintaining files or records of customer requests, work or services performed, charges, expenses, inventory or other dispatch information.
Maintaining Relationships
Maintaining relationships with customers, vendors and internal stakeholders.
Ensuring that the customer's needs are taken care of in a timely and consistent manner.
Monitoring and Controlling Resources
Coordinating 3rd party resources, such as cranes, for rig-in, rig-out and field operations.
Determining the types or amounts of equipment, vehicles, materials or personnel required for a job according to work orders or specifications.
Monitoring and Controlling Resources.
Coordinating the necessary transportation permits, such as an oversized load permit.
Monitor Processes, Materials or Surroundings
Monitoring personnel and utilizating them to coordinate services and schedules.
Monitoring real-time conditions and customer's needs through constant communication with customer personnel, the Operations Manager and  data observed from collection devices.
Performing Administrative Activities
Ensuring all paperwork is completed for billing purposes.
Provide Consultation and Advice to Others
Advising personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions or other hazards.
Quality Assurance
Ensuring assigned operators have the necessary documentation and up-to-date certification.
Scheduling Work and Activities
Scheduling or dispatching workers, work crews, equipment or service vehicles to the appropriate location according to customer requests, specifications or needs using radios or telephones.
Solving Problems and Making Decisions
Assisting field crews with remote troubleshooting.
Staffing Organizational Units
Generating replacement personnel as required to meet operational requirements.
Competencies
Leadership
Planning and Organizing
Behavioural
Attention to Detail
Knowledge
Public Safety and Security
Customer and Personal Service
Technical
Management of Personnel Resources
Management of Material Resources
Career Path
  • Logistics Coordinator/Logistics Assistant
  • Senior Dispatcher
  • Warehouse Administrator/Coordinator/Labourer
Related Careers
Working Conditions
  • Field 2
    Field Visits
  • Office
    Office Based
  • Arrow
    Shift Work
  • Longshifts
    Long Shifts
  • Deadline
    Demanding Deadlines
  • Overtime
    Some Overtime Required
Transferable Sectors
  • Warehousing and storage
  • Heavy and civil engineering construction
  • Mining and quarrying
  • Forestry and logging
Job Details

Job Category

Operators

Sector

Oil and gas services

NOC

1525

Qualifications + Experience

Education:

  • High School Diploma (or equivalent)