Entry Senior

Stakeholder Relations Professional

Photo courtesy of Shell Canada

About This Career

Stakeholder Relations Professionals play an important role in cultivating and maintaining relationships with key community stakeholders, Aboriginal communities and interest groups that affect, or are affected by, industry activity. They are often responsible for the development and implementation of projects and plans that support a company’s social licence to operate.

Specializations include:

  • Stakeholder Relations and Aboriginal Relations Advisors identify which stakeholder groups, such as Aboriginal communities, should be engaged with, and to what extent, typically on a project-by-project basis. They execute engagement activities to obtain input and feedback on issues or concerns. 
  • Socio-Economic Impact Assessment Specialists perform work to understand, evaluate and develop strategies to manage the economic, cultural and social impacts of industry activity on communities.
  • Investor Relations Specialists work proactively with key individuals and groups to ensure the company is optimally valued and resourced.  They work at promoting the company and increasing shareholder value with investors.

Education: A post-secondary diploma or degree in a relevant field is typically required for most Stakeholder Relations roles. Areas of study can include public relations, communications, journalism, anthropology, international relations, geography, environmental design, law, business, sociology, psychology, petroleum land management or a related discipline. A graduate or doctoral degree in social sciences, anthropology, public policy or environmental studies with a focus on Aboriginal communities may be required for jobs that specialize in socio-economic impact assessments.

Employment: This occupation is found onshore and is typically employed in the exploration and production (E&P), oil sands, oil and gas services, and pipeline sectors of the oil and gas industry.

Example titles: Aboriginal Relations Advisor, Community and Aboriginal Affairs Advisor and/or Liaison, Communications Advisor/Consultant/Representative, Community Business Coordinator, Community Information Officer, Investor Relations Specialist and Coordinator, Social Performance Advisor.

Work Activities
Analyzing Data or Information
Analyzing data (e.g., statistics, demographics, attitudes, preferences, individual activities).
Communicating with Persons Outside Organization
Making presentations and leading discussions with communities and other stakeholders about the intent, scope, timing and implications (e.g. environmental, social and economic) of the company’s plans and activities to obtain feedback.
Responding to public questions and concerns about a given project.
Serving as the primary point of contact and primary spokesperson for issues with key stakeholders.
Implementing engagement strategies and programs.
Implementing public consultation policies and strategies.
Communicating with Supervisors, Peers or Subordinates
Working with company’s staff to develop appropriate policies, to address current and emerging community issues and to build awareness of the communities in which the company operates.
Confering with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.
Coordinating the Work and Activities of Others
Coordinating stakeholder engagement in response to environmental management incidents or conflicts.
Developing Objectives and Strategies
Developing public consultation policies and strategies.
Documenting/Recording Information
Documenting public involvement activities for regulatory reviews and internal company follow-up.
Maintaining a formal system of recording and monitoring stakeholder and company commitments.
Establishing and Maintaining Interpersonal Relationships
Developing positive relationships with interested and affected communities and individuals.
Getting Information
Conducting public opinion surveys to identify the interests and concerns of key groups.
Judging the Qualities of Things, Services or People
Conducting peer review reports.
Organizing, Planning and Prioritizing Work
Organizing programs for open houses, workshops, meetings, ceremonies, interviews and other events for information purposes
Performing for or Working Directly with the Public
Implementing public involvement programs.
Tailoring public involvement processes to key stakeholders and incorporate best practices.
Meeting with community or government representatives.
Arranging public appearances, lectures, contests, or exhibits for stakeholders to increase company awareness or to promote goodwill.
Processing Information
Gathering questions and concerns about a given project.
Tracking and following up with information requests, contacts and commitments
Collecting data (e.g., published material and primary sources such as interviews, focus groups, meetings, surveys and participant observations).
Compiling data (e.g., statistics, demographics, attitudes, preferences, individual activities, health and wellness, etc.).
Resolving Conflicts and Negotiating with Others
Receiving complaints and addressing grievances appropriately.
Thinking Creatively
Designing public involvement programs.
Developing programs for open houses, workshops, meetings, ceremonies, interviews and other events for information purposes.
Competencies
Leadership
Managing Conflict
Social Perceptiveness
Behavioural
Collaborative
Leading/ Living The Vision And Values
Knowledge
Customer and Personal Service
Foundational
Active Listening
Career Path
  • Advisor
  • Coordinator
  • Director
  • Lead/Manager
  • Specialist
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Working Conditions
  • Field 2
    Field Visits
  • Stress
    High Stress Situations
  • Office
    Office Based
  • Steeringwheel
    Driving Required
  • Road
    Remote Locations
  • Overtime
    Some Overtime Required
Similar Jobs In Other Industries
Careers also exist in the following industries:
  • Forestry and logging
  • Mining and quarrying
  • Professional, scientific and technical services
  • Public administration, including regulatory
  • Utilities, including renewable energy
Job Details

Job Category

Business and Operations Support

Sectors

Pipelines

Oil and gas services

Oil sands

Exploration and production

NOC

1123, 4164

Qualifications + Experience

Education:

  • Post-secondary diploma

Certifications:

  • Specific health and safety certifications will be determined by job requirements