Field Dispatcher Spotlight

Field Dispatchers are the logistics masterminds in the field. They look at the big picture and make sure all the parts fit together at the right time.

What a typical day looks like:

For Field Dispatchers, it’s all about efficiency. They are responsible for making sure all the materials, equipment, resources and people required on a job site arrive at the right place at the right time. They save time and money by scheduling and coordinating. They might optimize the company use of delivery vehicles, making sure multiple loads for different sites make it on the same truck, or coordinate orders with providers to ensure the smooth, timely flow of materials to the site. If many different areas all want deliveries at the same time, they will also prioritize the work and shipments to ensure that there isn’t a backlog of equipment all arriving at the same time.

They keep things running smoothly by first gathering information about what jobs are planned on the job site for the foreseeable future. Then they estimate the distances, quantities, materials, workers and costs required to make things happen. Once they have the big picture, they coordinate the complex logistics requirements of getting everything and everyone to the field by using a variety of computer-aided communications and dispatching equipment.

Typically employed in the oil and gas services sector of the oil and gas industry, these positions often involve shift work. Field Dispatchers often work in an office environment where they may be sitting for extended periods; however, the occasional field visit is common.

The kinds of problems Field Dispatchers solve at work:

Field Dispatchers monitor the real-time situation of items and people arriving at site and stay in constant contact with the operators, third-party vendors and contractors who are involved in their daily coordination. They love solving puzzles and, with this job, the pieces are often moving. They could be resolving an issue with a potentially delayed order due to a closed highway or due to a border crossing delay. Luckily, they are great planners and have the flexibility to adapt plans with changing situations.

Skills used most on the job:

Field Dispatchers require a deep understanding of the operation being conducted, as well as a solid knowledge of equipment and personnel requirements, regulatory specifications and company procedures, to ensure that resources are used efficiently and effectively, regardless of changing circumstances in the field. They are adaptable, detail-oriented, innovative and can tolerate stressful situations.

Field Dispatchers make sure that every item – no matter how big or small – is scheduled to arrive at site before it is needed to start work. Thanks to their logistical planning, everyone on site is able to complete their work on time.